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Usage Rules & Conditions

01 General Terms & Conditions

Welcome to joya line. These terms and conditions ("Terms") govern the use of the joya line platform and all associated services. Please read these Terms carefully before using the platform.

Joya line is an online gaming platform offering casino games, slots, live games, fish games, and other entertainment services for Bangladeshi players. All our services operate in accordance with applicable laws and regulations.

Joya line reserves the right to modify or update these terms and conditions at any time. Users will be notified on the platform of any significant changes. Continued use of the platform after any changes constitutes acceptance of the updated terms.

02 Account Registration & Eligibility

To register an account with joya line, you must meet the following eligibility requirements:

• You must be at least 18 years old. A national ID or passport may be requested as proof of age.
• All information provided during registration must be accurate, complete, and up to date.
• Each person may register only one account. If multiple accounts are found belonging to the same individual, all accounts will be suspended.
• Accounts cannot be opened or used from regions where online gaming is prohibited by law.
• Your account password and login credentials must be kept strictly confidential and must not be shared with anyone.

As part of account verification, joya line may request identity documents, proof of address, or payment-related documentation at any time. Failure to provide the required documents within the specified timeframe may result in a temporary account suspension.

03 Bonus & Promotion Policy

Joya line regularly offers a variety of bonuses and promotions. Each offer comes with specific terms and conditions, so please read them carefully before claiming any bonus.

Bonus Types	Wagering Requirements	Validity
Welcome Bonus	20x (bonus + deposit)	30 days
Reload Bonus	15x	7 days
Cashback Offer	No Wagering	7 days
Free Spins	10x (winnings only)	3 days
VIP Bonus	10x	14 days

• Multiple bonuses may not be used simultaneously unless explicitly stated otherwise.
• Winnings generated from bonus funds must meet the specified wagering requirements before a withdrawal can be made.
• Joya line reserves the right to modify, cancel, or amend any bonus offer at any time.
• If bonus abuse is detected, the bonus will be forfeited and the account may be subject to investigation.

04 Deposit & Withdrawal Rules

The following rules apply to all financial transactions on joya line. Our goal is to always ensure a fast, secure, and hassle-free payment experience.

• Deposits may only be made using payment methods registered in your own name (bKash, Nagad, Rocket, or bank transfer).
• Deposits or withdrawals using a payment method registered in a third party's name are not permitted.
• KYC (Know Your Customer) verification may be required before a withdrawal is processed.
• Minimum withdrawal amount is BDT 500; the maximum limit is determined by your account level.
• Under normal circumstances, withdrawal requests are processed within 5 minutes to 24 hours.
• Suspicious or unusual transactions may be subject to additional verification, and withdrawals may be temporarily placed on hold.

05 Gaming Rules

The following general rules apply while playing games on joya line. Specific rules for each game are available in detail within the game itself.

• Game outcomes are determined by a certified Random Number Generator (RNG), ensuring complete fairness and transparency.
• If your internet connection drops during a game, the system will automatically save your game state; when you log back in, the game will resume from where you left off.
• If a game is cancelled due to a technical error, all wagered funds will be refunded.
• The dealer's decision is final in Live Casino games; in any disputed situation, the game recording will be reviewed.
• Joya line reserves the right to temporarily or permanently suspend any game at any time.

06 Prohibited Activities

To ensure a fair and safe environment for all players on joya line, the following activities are strictly prohibited:

• Multiple Accounts: Creating or operating multiple accounts by the same individual.
• Bots & Automation: Playing games using automated software, bots, or scripts.
• Bonus Abuse: Strategically playing games or using multiple accounts to circumvent bonus terms.
• Money Laundering: Using the platform for the purpose of money laundering.
• Fraud & Collusion: Colluding with other players to gain an unfair advantage.
• Hacking: Attempting to breach the platform's security systems.

07 Responsible Gaming

Joya line believes gaming is entertainment, not addiction. We are committed to promoting responsible gaming practices and take an active role in protecting our players.

• Deposit Limits: Set daily, weekly, or monthly deposit limits through your own bank account settings.
• Break Feature: Contact our support team to take a break from the platform for a set period of time.
• Self-Exclusion: If you feel that gaming is having a negative impact on your life, apply for permanent self-exclusion.
• Minor Protection: It is the responsibility of parents and guardians to ensure that minors do not access the platform.

If you notice signs of problem gambling — such as placing increasingly larger bets, repeatedly playing to chase losses, or withdrawing from family and work — please seek professional help. For more information, visit our Responsible Gaming View the page.

08 Privacy & Data Protection

Joya line takes your personal data privacy seriously. For full details on how we collect, store, and use your information, please refer to our Privacy Policy Available on the page.

• Your personal information will be used solely for service delivery and verification purposes.
• Your information will not be shared with any third party except where required by law.
• All data is secured through SSL encryption.
• To request correction or deletion of your personal data, please contact our support team.

09 Account Closure & Suspension

Joya line may temporarily suspend or permanently close an account under the following circumstances:

• Violation of any provision of these terms and conditions.
• Registering with false or incomplete information.
• Suspicious or fraudulent activity.
• KYC verification not completed.
• Extended inactivity for 12 months or more.

You may request account closure at any time. You will be given the opportunity to withdraw your existing balance before the account is closed, provided there are no rule violations.

10 Legal Matters & Dispute Resolution

These terms are governed by applicable laws and international gaming regulations. Any disputes will first be addressed through direct negotiation.

• If you have a complaint, please contact our support team first. Most issues are resolved within 24-48 hours.
• If the matter is not resolved through support, a formal complaint process may be initiated.
• If any part of these terms is found to be legally unenforceable, the remaining provisions shall continue to be in full effect.
• Joya line provides these terms in Bengali; however, in the event of any inconsistency in translation, the original version shall prevail.